Helpful Hand Valet logo, serving Greenville, SC, and surrounding areas

Privacy Policy

Welcome to Helpful Hand Valet. We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our valet trash and recycling services.

Information We Collect

We collect information to provide and improve our services. The types of information we may collect include:

  • Personal Information: Name, address, email address, phone number, and payment details when you request a quote, schedule a service, or contact us.
  • Service Information: Details about the services you request, such as waste type, pickup location, and specific instructions.
  • Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected via cookies and analytics tools.
  • Communication Data: Information from emails, forms, or customer support interactions.

How We Use Your Information

We use your information to deliver, maintain, and enhance our services. Specific uses include:

  • Providing valet trash and recycling services.
  • Responding to inquiries and providing customer support.
  • Processing payments and managing accounts.
  • Sending service-related notifications and, with your consent, marketing materials.
  • Analyzing website usage to improve functionality and user experience.
  • Complying with legal obligations.

Sharing Your Information

We do not sell, trade, or rent your personal information. We may share data with:

  • Trusted service providers (e.g., payment processors, analytics providers) who are contractually obligated to keep your data confidential.
  • Legal authorities if required by law or to protect our rights.
  • Business partners in the event of a merger, acquisition, or sale, with notice to you.

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Restriction: Limit how we process your data in certain cases.

To exercise these rights, contact us at support@helpfulhandvalet.com.

Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies to enhance user experience and track usage. You can manage cookie preferences through your browser settings. Disabling cookies may limit website functionality.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Effective Date: April 24, 2025